Emergency Dispatch: (703) 335-7990
Customer Service: (703) 335-7950

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If you have overdue water bills, please contact us immediately at (703) 335-7950 to pay your bill, request a payment extension or learn about available assistance. Service disconnections for non-payment have resumed.
Please note that the online Customer Self Service and payment-by-phone functions are not available for one and a half hours each week, between 11:30 p.m. Saturday and 1:00 a.m. Sunday, due to scheduled system maintenance. We apologize for any inconvenience.
We encourage customers to go paperless and sign-up for electronic billing and pay through the electronic options available, such as free e-check.
The Service Authority offers a variety of payment options. Customers can store payment information and receive optional payment reminders. Registration is not required to make one-time payments. Customers can pay by telephone using our automated payment line at 703-335-7950.
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